From Building networks
Many of you in building compliance are fearful of firing or ditching a client who is not taking building safety seriously. You know the one - the one who gets you in at the last minute (month 11) then doesn't use you next year. The one who promises to fix defects and a year later the same deal. The one who threatens to shop around on you if you don't give them a 12A or a BWOF.
You all know the consequences of being strong armed into signing a 12A when you shouldn't BUT are you aware of the consequences year after year of BAD CLIENT BEHAVIOUR.
Thinking about how to fire a client can be unsettling – especially if you’ve always believed that the customer is always right. But who needs the stress, the risk and the gut wrenching fear of dealing with someone who does not take safety seriously.
Here are my top tips on clients:
Prioritise your client list
1. Identify your A and B -list clients
Your A-list clients provide your most productive and profitable work.
You like working with them
2. Identify your Z-list clients
Z-list - you know exactly who I mean - they keep you awake at night knowing what's going on in their buildings - ditch them!
They are the ones who
How to ditch them
1. Check your engagement letter, contract
3. Add a PMO fee to your final bill
A client giving you the run around need a PMO fee attached to their invoice (P#ss me off) fee ;-). Or you could add surcharges for unproductive functions like:
4. Protect your reputation and brand
For what its worth YOU MAY BE OUR A-LIST client! ;-)
Rosemary (Rosie) Killip